On the one hand, this product is cute and well made. On the other hand, it is ludicrous to call it a children's pillow. While it does come in a cute animal shape, it is EXACTLY the same size as the full-sized adult travel pillows that we already have. The pillow's diameter is far too thick, making it impossible for my child to use it comfortably, as it thrusts his head forward at an uncomfortable angle. We returned it and ordered a pillow from a different brand that is more appropriately sized.
November 12, 2017
I got 3 different animals (elephant, bear, pig), and these are all extremely well made - I'm surprised because they're way cheaper than similar products in the store. They are sized well for my 8 & 9 year olds and my giant 2 year old. They are soft but firm enough to provide some support. Very good purchase.
November 14, 2017
I got this pillow for my son as we plan to travel in the next few days. My first impression was that the packaging was intact. It looks just as the picture and feels soft. It is a very appealing product that seems durable.
September 1, 2018
I really like these. I bought three of them for my kids. But I didn't really think about travel being so dirty and this pillow being white. It was incredibly gross looking within an hour of getting to the airport.
July 9, 2017
My daughter loves it! Perfect for when we take longer trips. She uses it almost every time she's in the car
September 21, 2015
I bought these for children aged 3, 7 and 8 to use on a long car trip. My hope was it would help support their heads and make it easier to nap in the car but boosters with high backs and carseats did not make it comfortable for them to sleep with it around their neck. It was too cramped. They did love the idea however and enjoyed having them along for the ride. They are well made and my 3 year old still takes his to bed at night to sleep with it. Though it did not serve the purposes intended, I still give it 3 stars for the price point and quality.
May 4, 2018
This is a cute travel pillow, but it's hard to lay on. Not filled with soft beads like most travel pillows. Too hard and puffy to be comfortable.
December 16, 2015
I so badly wanted to love this item. Unfortunately it does not work very well around my 4 year old's neck. it runs very small. My son is very petite so I thought it would work well. he can only use it when he is awake on long trips. When he falls asleep the neck rest pushes his head forward pushing his chin against his chest (not good). It's too bad because quality is really good, it's very cute and my kids love it.
Questions about Order Placing:
Do I need to pay the sales tax?
No, there is no sales tax on our site.
What are the accepted payment methods?
We accept Credit Cards (only Visa), and Bank Transfer.
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We can ship your order almost anywhere in the world.
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Sorry, currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment online.
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What should I do if I am getting an error when I pay with my credit card?
If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment will be canceled within 24 hours. Please check with your credit card company to ensure that your card is available.
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Questions about Order Processing:
Are all your items in stock?
Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.
Can I change my order after my credit card is charged?
Please be advised that once an order has been placed and processed, it is difficult to make modification and cancellation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or canceled.
How can I track my order?
You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.
What should I do if my order never arrived?
Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.
Questions about After-Sales:
How do I return a product purchased at this site?
We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, please contact us directly by email for assistance.
Reserving the Right:
This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
How long will it take to process the exchange or refund?
Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.